The Palace frequently asked questions


What are the Check-in/Check-out times?
Check-in: 15:00hrs onwards
Check-out: 12:00hrs

Early check-in and late check-out is possible subject to availability on the day.


Do you offer In-room Guest Laundry service?
The hotel offers two services. Both services are collected from your room before 09:00hrs and normal service will be returned the following day, whilst express service is delivered by 17:00hrs on the same day.


Do you provide Parking facilities?
The hotel offers the facility of its own private car park at €2.00 per day to all its guests. The car park is available 24 hours.


How far is The Palace from Major attractions? 
300 Meters – 5 minutes walk to Sliema Centre and the sea front
600 Meters – 10 minutes walk to the nearest Automated Teller Machine
01.1 Kilometres – 17 minutes walk to the nearest diving school
02.9 Kilometres – 10 minutes drive to the Casino in St. Julian’s
05.1 Kilometres – 30 minutes drive to the Royal Malta Golf & Sports Club
06.1 Kilometres – 15 minutes drive to Malta’s capital city, Valletta
10.8 Kilometres – 30 minutes drive to Malta International Airport
11.7 Kilometres – 30 minutes drive to the Mdina, the silent city
19.3 Kilometres – 40 minutes drive to Malta’s large sandy beaches in the North


Are Baby-Sitters available?
Yes, experienced Baby-Sitters are available to take care of your little ones. (24 hour notice is required)


Where can I hire a car?
Car rental facilities are available from the Front Desk. The car hire company has a fleet of different models which are available to suit your particular needs and all are fully equipped. A valid driving licence from country of origin is required. Driving is on the left hand side!


If I need a doctor what should I do?
A doctor is on call round the clock, however, a “Polyclinic” is in close proximity of the hotel and the general hospital is about 15 minutes away by car.


I would like to visit the places of interest in Malta. Are Excursions available?
Yes excursions are available to various destinations in Malta & Gozo. Our Front Office Personnel have all the information and can assist you with the information and bookings.


Where can I get a Taxi?
From the Front Desk we can organize taxis through a reputable firm which has fixed charges.


Are Pool Towels available?
Yes, pool towels are available free of charge.


Which Credit Cards can I use?
We accept American Express, Diners, Visa and Master Card. On check in you will be requested to fill in your card details on the registration card as a means to allow access to guarantee (pre authorization) for direct payment and extras which might be charged to your account.